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Featured articles

• General Shipping Info

Downloads

• Where do I redeem my download code?
• Why isn't my download code working?
• When will I receive my download?
• When will I receive my download (Pre-Order)?
• Why can't I download this album I just purchased?

Returns/Exchanges

• What is your return policy?
• What should I do if I ordered the wrong size or changed my mind about a purchase?
• Does Polyvinyl offer exchanges for damaged or incorrect items?

Pre-Orders

• What is a pre-order?
• When do pre-orders ship?
• Can I make a change to my pre-order?
• I ordered other items with a pre-order. Can I get those earlier?

Coupons/Credits/Gift Cards

• How long are coupon codes valid?
• What's the difference between a coupon and credit/gift code?
• Does Polyvinyl offer gift cards?
• What is excluded from coupon codes?

MISC

• How can I book a Polyvinyl artist for a show?
• Which Polyvinyl releases are out of print?
• I would like to be removed from your mailing list.
• Can I work/intern for Polyvinyl?

Promo/Publicity/Radio

• I am a writer/magazine/web publication, how can I get promos?
• I work at a college/commercial radio station, how can I get music or schedule artist in studio appearances?

Retail/Wholesale

• Can I buy Polyvinyl stuff for my store/distributor/mail order business?
• Can my store get promos/posters/info?

Licensing

• Can I use a Polyvinyl artist’s song on my podcast?
• I am working on a film/television show/commercial and would like to use a Polyvinyl song in the production. Can I use your music?

Rewards Program

Orders/Shipping

• Help! I JUST ordered the wrong thing - can I change my order?
• Can I cancel my order?
• How does Polyvinyl handle backorders?
• General Shipping Info
• Why was my order/part of my order canceled?
• When will my order ship?
• When will my order arrive? (US Orders)
• When will my order arrive? (International Orders)