How can we help you?
Where do I redeem my download code?
Why isn't my download code working?
When will I receive my download?
When will I receive my download (Pre-Order)?
Why can't I download this album I just purchased?
What is your return policy?
What should I do if I ordered the wrong size or changed my mind about a purchase?
Does Polyvinyl offer exchanges for damaged or incorrect items?
What is a pre-order?
When do pre-orders ship?
Can I make a change to my pre-order?
I ordered other items with a pre-order. Can I get those earlier?
How long are coupon codes valid?
What's the difference between a coupon and credit/gift code?
Does Polyvinyl offer gift cards?
What is excluded from coupon codes?
Will Polyvinyl accept my band's demo?
How can I book a Polyvinyl artist for a show?
Which Polyvinyl releases are out of print?
I would like to be removed from your mailing list.
Can I work/intern for Polyvinyl?
I am a writer/magazine/web publication, how can I get promos?
I work at a college/commercial radio station, how can I get music or schedule artist in studio appearances?
Can I buy Polyvinyl stuff for my store/distributor/mail order business?
Can my store get promos/posters/info?
Can I use a Polyvinyl artist’s song on my podcast?
I am working on a film/television show/commercial and would like to use a Polyvinyl song in the production. Can I use your music?
Rewards Program Overview
Help! I JUST ordered the wrong thing - can I change my order?
Can I cancel my order?
How does Polyvinyl handle backorders?
When will my order ship?
When will my order arrive? (US Orders)
When will my order arrive? (International Orders)