We pack and ship orders M-F, 10AM-4:30PM CST/CDT.
Please keep in mind that we may need more time to process orders after holiday closures, big sales, while shipping large pre-orders out the door, or, most recently, during global pandemics.
We appreciate your patience!
SHIPPING OVERVIEW:
Costs
Shipping costs vary by order content, weight, and destination unless designated as FREE or FLAT RATE.
Import duties, taxes, and brokerage fees are not included in the product price or shipping costs. These charges are the buyer's responsibility as we are only charging the transportation fee for your order. You may check with your country's customs office to determine if there will be additional costs.
Timeline
We ship orders out as quickly as we can - typically within 2-3 business days*
Delivery windows are based on transit time once an order has been shipped. These estimates are approximate and should be considered a guideline only. They are not guaranteed.
The shipping option/postage class you select will not impact how quickly we are able to ship your order - orders are packed and shipped in the order they were received**.
Once a package has been shipped, we are unable to make changes/reroute to a new delivery address.
A note about pre-orders: We're making every effort to set realistic ship dates based on the information provided to us by manufacturers; many factors (e.g., shipping delays, supply chain shortages) have made it harder to predict in-hand dates with 100% accuracy so we may need to adjust our timeline over the course of a release or item's pre-order period. If we are forced to change a scheduled ship date, we will reach out via email to let you know.
**FedEx Overnight is the only postage option that will allow an order to "jump the line."
CLICK HERE for more information about orders and shipping.