It depends.

We will try to accommodate you, but reserve the right to refuse your request.

Below are a few examples of why we might deny your request, but this should not be viewed as a comprehensive list.

  • Your order has already been shipped.
    • please refer to Returns and Exchanges for details on how to initiate the return of an unwanted package.
  • You've accessed the digital download.
    • if you've already accessed the download but your items have not shipped, we will most likely convert your order to a digital purchase and issue a partial refund.
  • You've ordered a limited edition pre-order item.
    • most of the time we'll be able to take care of this for you, but there may be occasions when a cancelation and refund are not an option for pre-orders.

Please email mailorder@polyvinylrecords.com to submit your request.