We pack and ship orders Monday - Friday, we do not ship orders over the weekend.
Generally, orders ship within 2-3 business days after they are received*. You will receive an e-mail the moment your order ships.
We're still a relatively small operation so we can get backed up after holidays, big sales, or while shipping large pre-orders out the door.
If you have not received an email within several business days and none of the above conditions seem like they'd apply, please send a pseudo-friendly e-mail to firstname.lastname@example.org and we'll be happy to look into this for you.
Items ordered alongside a pre-order will ship with the pre-order, if you would like to arrange for those items to ship earlier, please review your options here.
A note about pre-orders: We're making every effort to set realistic ship dates based on the information provided to us by manufacturers; COVID, however, has a wide-reach and has disrupted shipping, supply chain, and manufacturing processes around the world making it harder to predict in-hand dates with 100% accuracy. If we are forced to change a scheduled ship date, we will reach out via email to let you know.